FAQ
How Do I Place An Order
For the smoothest transaction, please place the order via this website. We use Paypal or Sezzle for all orders. For quickest processing and shipping time, you can also wire transfer the funds to us. Contact us for the bank info. Once your order is placed, we will ship your watch to you. If you have any questions regarding how to place an order, please email us at watches@watchagain.biz . If you are in Vancouver, Canada we can also schedule a visit and you may make a purchase in person.
Shipping
We pay for all shipping fees if you live in USA or Canada. We charge a flat fee of $70 for all international shipping orders. We ship all orders within 24 - 72 hours of completed purchase. All orders are shipped with a tracking number and are insured for the purchase value of the watch. We will ship Worldwide via USPS, Canada Post, FedEx, UPS or DHL. All items are carefully packaged to guarantee your watch arrives safely.
Payment Options
When paying with PayPal or Sezzle, we must ship to your confirmed billing address. If Paypal or Sezzle is not an option to you, you may wire transfer the money to us. For Canadian customers, you may also e-transfer the payment. Please contact us for details.
Returns & Refunds
We do our best to sell only the highest quality watches. Many of our pre-owned and vintage watches have been serviced (see description for each watch). All sales are final. We do not offer refunds on merchandise we sell unless the watch arrived to you damaged or the information we listed on our site is inaccurate. Please read the descriptions and view the photos in detail. If you have any questions regarding a specific watch, please contact us prior to making the purchase. All deposits and payments made are non-refundable. If the watch arrived damaged, you are to contact us within 48 hours to discuss and arrange for shipment back to our office. All returns must be pre-approved by our office.
Exchanges on Vintage Watches
We are offering a special exchange program on all of our Vintage Watches. Once you have received your vintage watch, you may send it back in the same condition within fifteen (15) days for a credit on any other watch we have in our inventory. Prior to sending the watch back, you must contact us and we will provide you the shipping label. The fee for the return shipment and the shipment of the new watch will be paid by the purchaser. In Canada and USA, it will be $25 and internationally $70. Prior to sending the watch back, you are to inform us which watch you wish to exchange for and we will send you an invoice for the balance owing. We will not offer refunds if you choose to exchange for a lesser valued watch. Shipping cannot be included in the price of the watch. This exchange program can be utilized only once per purchase/client. This program may end at any time without any notice whatsoever. This Exchange Program is only on selected watches with the purchase on this website only. Items purchased on other portals are not eligible for this offer.
Authenticity Guarantee
Watch Again Watches guarantees that all watches sold through our website are 100% authentic. We will include all documents, boxes and certificates that we have with each watch. If you have written proof that the watch you purchased is not authentic or as described, contact us to arrange a full refund.
Our Goal is to make our first time customers our long term clients!